Terms & Conditions and Privacy Policy
Last Updated:August 13, 2026
Company Name:Above All Roofing Professionals, LLC
Website: https://aaroofpros.com/
1. Program Description and Acceptance of Terms
Above AllRoofing Professionals, LLC ("Company," "we,""our," or "us") operates one or more text messaging, email,and call programs (collectively, the "Programs") to communicate withcustomers and prospects regarding our services. These Programs may include,without limitation:
● Service-relatedalerts and reminders.
● Customersupport and scheduling updates.
● Post-projectfollow-up communications, including satisfaction surveys, Net Promoter Score(NPS) collection, qualitative feedback about completed work, and invitations toleave public reviews on third-party platforms.
● Wherepermitted, limited informational or promotional messages related to ourservices.
By providingyour contact information (including your mobile phone number and email address)and opting in to receive messages from us, or by using our Website or services,you agree to these Terms & Conditions and our Privacy Policy (together, the"Terms"). If you do not agree, please do not enroll in any Program oruse the Website.
● Program /Brand Name(s): "Above All Roofing Professionals, LLC CustomerCommunications"
● ProgramDescription: One-time and recurring communications by SMS, MMS, phone, andemail related to service scheduling and support, post-project surveys(including NPS), feedback collection, and invitations to leave public reviews,as well as other service-related and, where permitted, limited promotionalmessages.
2. Message Frequency and Charges
● Message anddata rates may apply.
● Messagefrequency may vary based on your interactions with us and which Programs youjoin (for example, number of projects, survey requests, or inbound inquiries).
● Your wirelesscarrier may charge you for text messages according to your mobile plan. You areresponsible for any such charges.
3. Opt-In and Opt-Out
You may optin to receive messages from us by, for example, submitting a form on ourWebsite that includes consent language, requesting text or email updates,providing your information during a service interaction, or otherwise agreeingto receive communications.
Opt-OutInstructions (STOP):
● To stopreceiving text messages from a Program, reply "STOP" to any messagewe send you.
● After yousend "STOP," we may send you a one-time confirmation message toconfirm that you have been unsubscribed from that Program. After this, you willno longer receive messages from that specific Program, but you may stillreceive messages from other Programs you have joined (unless and until you optout of those Programs as well).
HelpInstructions (HELP):
● If you needassistance with a Program, reply "HELP" to any message or contact ususing the information in Section 6 (Customer Support).
You may alsocontact us directly using the information in Section 6 to request that we stopsending messages via SMS, email, or phone.
4. Carrier Disclosures
Carriers arenot liable for any delayed or undelivered messages. Availability of a Programand performance of message delivery may be affected by your carrier's coverageand network conditions.
5. Post-Project Survey and Review Requests
After aproject or service is completed, we may contact you by phone, SMS/MMS, or emailto:
● Request thatyou complete a satisfaction survey.
● Collect a NetPromoter Score (NPS) or other rating regarding your experience.
● Gatherqualitative feedback about the work that was performed.
● Ask you toleave a review on public platforms (such as online review or social mediasites), at your discretion.
Yourparticipation in surveys, feedback requests, or public reviews is voluntary.Declining to participate will not affect your ability to receive services fromus.
6. Customer Support and Contact Information
If you havequestions about these Terms or any Program, or if you need help, please contactus:
● Phone: (205)420-9802
● Email:phillip@aaroofpros.com
● MailingAddress: 100 Bowman Ln, Birmingham, AL 35217
You may alsoreply HELP to any text message for assistance.
7. Link to Privacy Policy
For moreinformation about how we collect, use, and share your information, includinginformation collected through the Programs and the Website, please review ourPrivacy Policy below in Section 8 ("Privacy Policy").
8. Privacy Policy
8.1 Scope
This PrivacyPolicy explains how we collect, use, disclose, and safeguard information whenyou visit or interact with our Website or participate in any of our Programs,including our post-project survey, feedback, and review-request campaigns.
This policyapplies to information we collect through the Website, through our Programs(including SMS/MMS, email, and calls), and through related online interactions.It does not apply to information collected offline (for example, by phone or inperson) unless we specifically state otherwise.
The Websiteand Programs are intended for users located in the United States. If you accessthe Website or participate in any Program from outside the United States, yourinformation may be transferred to, processed, and stored in the United States.
By accessingor using the Website or participating in any Program, you agree to this PrivacyPolicy.
8.2 Information We Collect
We collectinformation in three primary ways: (a) information you provide to us, (b)information collected automatically when you browse the Website, and (c)information collected through cookies and similar technologies used foranalytics, advertising, and performance measurement.
8.2.1 Information You Provide Voluntarily
When yousubmit information through the Website or otherwise interact with us—such as byrequesting service, requesting an estimate, scheduling an appointment, startinga chat, contacting us, or participating in a Program—we may collect informationyou choose to provide, including:
● Identifiersand contact information (such as name, email address, phone number, andmailing/service address).
● Servicerequest and project details (such as service type, project dates, preferredappointment windows, photos or attachments you upload, and notes you provide).
● Communicationscontent (such as messages submitted through forms, chat, SMS/MMS, email, orother channels you use to contact us).
● Surveyresponses and feedback, including NPS scores, ratings, qualitative commentsabout completed work or your experience, and any other information you chooseto share in a survey or review request.
● Any otherinformation you choose to submit.
You are notrequired to provide personal information to browse the Website. However, if youchoose not to provide certain information, we may be unable to respond to yourrequest, administer certain Programs, or provide certain services.
8.2.2 Information Collected Automatically
When youvisit the Website, we (and our service providers) may automatically collectcertain information about your device and your interaction with the Website,such as:
● IP addressand general location information (such as city/state inferred from IP address).
● Device andbrowser information (such as browser type, operating system, device type, andlanguage settings).
● Usage andevent data (such as pages visited, links clicked, scroll activity, time spenton pages, and referring/exit pages).
● Approximatetimestamps, session identifiers, and diagnostic data used for performance,analytics, and security monitoring.
Thisinformation helps us operate the Website, measure performance, understandvisitor engagement, detect and prevent fraud, and maintain security.
8.2.3 Cookies, Pixels, SDKs, and SimilarTechnologies
We usecookies and similar technologies (such as pixels, tags, local storage, andSDKs) to help the Website function, to understand how the Website is used, andto support advertising and measurement activities. These technologies maycollect information such as your IP address, device/browser characteristics,and your interactions with the Website.
Examplesinclude:
● Analyticstools (for example, Google Analytics) to understand Website traffic and usage.
● Advertisingand conversion measurement tools (for example, Google Ads and Meta Pixel) tohelp measure the effectiveness of marketing campaigns and deliver ads.
● Call trackingtools (for example, dynamic phone numbers) to attribute calls and leads tomarketing sources and improve service.
● Chat andmessaging tools to support customer communications and improve responsiveness.
Some of thesetechnologies may be operated by third parties and may collect informationacross different websites or online services over time, subject to thoseparties' privacy practices.
You cancontrol certain cookies through your browser settings and, where available,through any cookie preference controls presented on the Website. See Section8.5 for more information.
8.3 How We Use Your Information
We use theinformation we collect for legitimate business purposes consistent withoperating our business, maintaining an effective Website, and running ourPrograms. Depending on how you interact with us, we may use information to:
● Provide andmanage services, including responding to inquiries, providing estimates,scheduling appointments, and coordinating project or service delivery.
● Communicatewith you, including confirmations, reminders, follow-up communications, andcustomer support.
● Administerpost-project survey, NPS, and feedback Programs, including sending you surveyinvitations, collecting and analyzing satisfaction scores and qualitativefeedback, and following up on issues or questions you raise.
● Request thatyou leave reviews on public platforms, at your discretion, and track whetherreview requests are sent or completed.
● Operate,maintain, and improve the Website and Programs, including troubleshooting,testing, analytics, measuring performance, and improving user experience.
● Conductmarketing and advertising activities with your consent, including measuringcampaign performance and attributing calls and leads.
● Protectagainst fraud, misuse, and security incidents; enforce our policies; andmaintain the safety and integrity of our systems.
● Comply withapplicable legal requirements and respond to lawful requests.
We do notsell personal information. We do not use information collected through theWebsite or Programs to make decisions that produce legal or similarlysignificant effects solely by automated means (for example, automated denial ofservices).
8.4 Communications and Text Messaging Privacy
If youprovide your phone number or email address, you may receive communications fromus as described in Sections 1–6 and 8.3.
8.4.1 SMS / MMS Text Messages
If you opt into receive text messages, we may send SMS/MMS messages related to:
● Your currentor past projects or services.
● Satisfactionsurveys and NPS requests.
● Qualitativefeedback requests about work performed.
● Invitationsto leave public reviews.
● Service-relatedmessages and, where permitted, limited promotional messages related to ourservices.
● Messagefrequency may vary.
● Message anddata rates may apply.
● You can optout at any time by replying STOP.
● For help,reply HELP or contact us using the information in Section 6.
No mobileinformation will be shared with third parties or affiliates for marketing orpromotional purposes. We do not sell, rent, or share your mobile phone number,text-message consent information, or opt-out status with third parties oraffiliates for their own marketing or promotional purposes. We may share thisinformation only with service providers that help us deliver text messages(such as messaging platforms, phone companies, and other vendors assisting withSMS delivery) or as required by law.
8.5 Cookies, Interest-Based Advertising, andYour Choices
8.5.1 Managing Cookies
You cancontrol cookies through your browser settings, including refusing some or allcookies or receiving an alert when cookies are being sent. If you disablecookies, certain features of the Website may not function properly.
If theWebsite presents a cookie banner or preference center, you can use it to managecertain categories of cookies where available.
8.5.2 Analytics and Advertising Tools
We may usethird-party analytics and advertising tools (such as Google Analytics, GoogleAds, and Meta Pixel). These providers may set cookies or similar technologiesand collect information about your interactions with the Website to providemeasurement, analytics, and advertising services. Information collected throughthese tools may be combined with other information collected through theWebsite for the purposes described in this policy.
8.5.3 Global Privacy Control (GPC)
Some browsersor extensions support the Global Privacy Control ("GPC") signal.Where required by applicable law, we will process GPC signals as a request toopt out of certain processing (such as certain types of "sharing" fortargeted advertising under state law). Honoring GPC may be limited by technicalconstraints and may not apply to all uses of cookies (for example, cookiesnecessary to operate the Website).
8.5.4 Do Not Track
Some browsersinclude a "Do Not Track" (DNT) setting. Because there is no commonindustry standard for interpreting DNT signals, the Website may not respond toall DNT signals. You can use the other controls described in this section tomanage cookies and tracking.
8.6 Sharing and Disclosure of Information
We maydisclose information collected through the Website and Programs in limitedcircumstances as described below. We do not sell personal information.
8.6.1 Service Providers
We may shareinformation with vendors and service providers that help us operate theWebsite, run our business, or deliver the Programs, such as website hostingproviders, analytics providers, advertising and measurement vendors, calltracking providers, survey and review-request platforms, messaging platforms,and customer communication tools. These providers are permitted to useinformation only to perform services on our behalf and are subject tocontractual confidentiality and security obligations. We do not authorizeservice providers to use personal information for their own independentmarketing purposes.
No mobileinformation will be shared with third parties or affiliates for marketing orpromotional purposes. Your mobile information will not be sold or shared withthird parties or affiliates for promotional or marketing purposes. Allcategories of sharing described in this Section exclude mobile contactinformation and text messaging originator opt-in data and consent; thisinformation will not be shared with any third parties, except service providersthat assist us in delivering our text messages or as required by law.
8.6.2 Legal and Safety
We maydisclose information if we believe it is necessary to: (a) comply withapplicable law, regulation, legal process, or governmental request; (b) enforceour agreements or policies; (c) protect the rights, property, or safety of theCompany, our customers, or others; or (d) detect, prevent, or address fraud orsecurity issues.
8.6.3 Business Transfers
If we areinvolved in a merger, acquisition, financing, reorganization, bankruptcy, orsale of all or a portion of our business or assets, information may betransferred as part of that transaction, subject to applicable law andappropriate confidentiality protections.
8.7 Data Security
We usereasonable administrative, technical, and physical safeguards designed toprotect information collected through the Website and Programs fromunauthorized access, use, disclosure, alteration, or destruction. No method oftransmission over the Internet or method of electronic storage is completelysecure, so we cannot guarantee absolute security.
Email, textmessages, and chat communications may not be encrypted end-to-end and may notbe secure. Please do not send sensitive information through these channels.
If youbelieve your interaction with us is no longer secure, please contact usimmediately using the information in Section 6.
8.8 Links to Other Websites
The Websitemay contain links to third-party websites or services. We do not control, andare not responsible for, the content, privacy practices, or security ofthird-party websites. We encourage you to review the privacy policies of anywebsite you visit.
8.9 Children's Privacy
The Websiteand Programs are not directed to children under 18, and we do not knowinglycollect personal information from children. If you believe a child has providedpersonal information through the Website or a Program, please contact us so wecan take appropriate steps to delete it.
8.10 Data Retention
We retainpersonal information collected through the Website and Programs for as long asreasonably necessary to fulfill the purposes described in this policy,including to provide services, administer Programs (including surveys andreview requests), maintain business records, resolve disputes, enforceagreements, and comply with legal obligations. When information is no longerneeded, we will take reasonable steps to delete, deidentify, or securelydispose of it in accordance with our retention practices and applicable law.
8.11 Changes to These Terms and This Policy
We may updatethese Terms & Conditions and this Privacy Policy from time to time. When wedo, we will revise the "Last Updated" date at the top of thisdocument. Your continued use of the Website or participation in any Programafter changes are posted means you accept the updated Terms.
8.12 Privacy Rights and Choices (U.S.Residents)
Depending onwhere you live, you may have certain rights regarding personal information,which may include the right to:
● Confirmwhether we collect or process personal information about you and request accessto it.
● Requestcorrection of inaccurate personal information.
● Requestdeletion of personal information, subject to certain legal exceptions.
● Request acopy of personal information in a portable format.
● Opt out ofcertain uses of personal information, including certain forms of targetedadvertising conducted through cookies and similar technologies.
● Appeal adecision regarding your privacy rights request, where required by applicablelaw.
Theavailability and scope of these rights may vary by jurisdiction.
How to Exercise Your Rights
To submit aprivacy request, contact us using the information in Section 6. We may need toverify your identity before completing your request. Where permitted by law,you may designate an authorized agent to submit a request on your behalf. Ifyour request is denied, you may have the right to appeal our decision bycontacting us and stating that you are submitting an appeal.
Cookie and Advertising Choices
You cancontrol cookies and similar technologies by:
● Adjustingyour browser settings to block or delete cookies.
● Using anycookie preference tools or banners that may be available on the Website.
● Using certainbrowser signals (such as Global Privacy Control) that communicate yourpreference to opt out of certain cookie-based uses, where required byapplicable law.
Please notethat blocking cookies may affect the functionality of the Website, and somecookies are necessary for the Website to operate.
No Sale of Personal Information
We do notsell personal information for money. However, we may allow certain third-partypartners to collect information through cookies and similar technologies foranalytics, advertising, and measurement. You can opt out of certaincookie-based advertising through the controls described above.